Store Manager | Retail | Zara | Thailand, Alberton

Job Requisition ID: 176780

Overview Of The Role The Store Manager is responsible for achieving operational excellence across all store functions. This includes full P&L responsibility, brand compliance, and creating a productive work environment that embodies brand values and teamwork. The Store Manager plays a critical role in driving sales, optimizing stock management, delivering exceptional customer service, and ensuring a safe, legally compliant store environment. Success in this role is measured by key retail KPIs including profitability, customer satisfaction, and stock management.

What You Will Do

Lead store operations ensuring excellence in customer service and adherence to brand standards.

Oversee the recruitment, training, and supervision of store staff, ensuring a high-performance team.

Ensure accurate inventory management and maintain appropriate stock levels in accordance with SOPs.

Manage store budgets and financial operations, including monitoring sales targets and profitability.

Address customer inquiries and complaints, ensuring a high level of customer satisfaction.

Analyze sales figures and market trends to identify opportunities for growth and improvement.

Coordinate with commercial, visual merchandising, and operations teams to optimize store layout and presentation.

Implement store events that align with brand guidelines to enhance customer engagement.

Conduct regular reviews of stock management processes and initiate improvements.

Facilitate service training for all staff to meet customer service standards and expectations.

Ensure compliance with health and safety regulations and manage the store environment to meet legal standards.

Implement loss prevention procedures to minimize stock loss and maintain cash control.

Develop and execute a cost improvement plan to enhance store profitability.

Engage with employees to foster an inclusive and communicative work environment.

Required Skills To Be Successful

Strong leadership and people management skills.

Excellent communication and interpersonal abilities.

Commercial acumen with a strong understanding of retail KPIs.

Ability to think critically and solve complex operational issues.

What Qualifies You For The Role

Bachelor's degree in a relevant field.

Over 8 years of experience in retail, preferably with fashion brands.

Demonstrated experience in leading store operations and managing large teams.

Proven track record of meeting sales targets and driving business growth.

#J-18808-Ljbffr