General Manager Customer, Alberton

General Manager, Customer– Blue Care Employment Term: Full time permanent position

Location: Caboolture with regular travel to Brisbane

Remuneration: Attractive industry salary package + Super + Not for Profit Salary Packaging + Allowances

Your part in our BlueCare team BlueCare is entering an exciting period of growth and change across our Community and Residential services. We are seeking a strategic, customer‑centred executive to lead customer growth, leading our marketing, sales and Customer Service Centre (CSC), uplifting the customer experience for the communities we serve.

As the General Manager Customer, you will hold enterprise‑level accountability for the full customer lifecycle—brand, marketing, sales, customer experience and CSC performance—ensuring an integrated, high‑quality and customer‑led approach across all channels.

In This Role, You Will

Lead the Customer, Marketing and Sales Strategy across Community and Residential services

Translate organisational strategy into clear customer growth priorities and measurable outcomes

Embed a customer‑led growth approach informed by insights, market intelligence and demand trends

Oversee brand, marketing and go‑to‑market frameworks to strengthen market position

Drive sales performance, pipeline health, conversion and revenue outcomes

Set the strategic direction for the CSC as a critical customer entry point

Ensure seamless customer journeys through strong integration of marketing, sales and CSC functions

Provide senior leadership, governance and performance oversight across customer facing functions

Build a high performing, values‑led team culture focused on service, capability and accountability

What makes a difference for us?

Relevant tertiary qualification in business, marketing, strategy or a related discipline (or equivalent experience)

Significant senior leadership experience leading multi‑disciplinary teams in areas such as marketing, sales and contact centre services

Demonstrated experience in leading teams through change, lifting capability and performance whilst aligning with strategic priorities

Demonstrated experience leading strategic growth agendas rather than hands‑on operational delivery

Strong commercial and customer acumen with experience across acquisition, retention and channel performance

Postgraduate qualifications in business or leadership

Experience in aged care, health, community or human services

Satisfy the relevant probity checks required by legislation or organisational policy

In accordance with requirements outlined by the ACQSC and / or the NDIS this role is considered as Key Personnel. You will be required to meet key suitability criteria and complete additional compliance measures.

Employee Benefits

Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum

Recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

BlueCare is proudly part of the UnitingCare Family, we’d love you to be too Joining the state’s largest network of aged care workers with its over 8,000 strong, bright team in blue, you’ll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child Safe, Child Friendly

Provide welcoming, safe&nurturing services for children

Implement measures to prevent child abuse and neglect within our services

Appropriately and immediately address child abuse and neglect if it does occur

Abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme

Diversity&Inclusion Our approach is simple–everybody is welcome here. At UnitingCare, diversity is at the core of who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment toreconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace&Commitment to Safeguarding We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety and to reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.

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