Account Manager SA, Barberton

We are seeking a proactive and customer-focused Account Manager / Customer Success Manager to join our team. In this role, you will be responsible for building strong client relationships, ensuring customer satisfaction, and supporting long-term account growth. The ideal candidate will act as the primary point of contact for clients, helping them maximize the value of the company’s products or services while ensuring their needs are met efficiently and professionally. You will work closely with internal teams to deliver exceptional customer experiences, resolve issues, and identify opportunities to strengthen client partnerships.

This position requires strong communication skills, relationship management abilities, and a solution-oriented mindset. The successful candidate should be adaptable, organized, and capable of managing multiple client accounts in a fast-paced environment.

Key Responsibilities

Build and maintain strong relationships with existing and prospective clients

Serve as the main point of contact for customer communication via phone, email, and virtual meetings

Understand client needs and provide tailored solutions to improve customer satisfaction and retention

Collaborate with internal departments to ensure timely delivery of services and successful resolution of client requests

Monitor client accounts and proactively identify opportunities for account growth, upselling, and cross-selling

Resolve customer concerns and complaints in a professional and timely manner

Track customer interactions and account activities using CRM platforms

Support onboarding processes and guide clients through product or service implementation

Collect and analyze customer feedback and behavioral data to identify trends and improve the overall customer experience

Ensure clients receive continuous support and maintain long-term partnerships with the company

Skills&Experience Required

Proven experience in Account Management, Customer Success, Client Relations, or a similar role

Excellent verbal and written communication skills

Strong interpersonal and relationship-building abilities

Customer-focused mindset with strong problem-solving skills

Ability to manage multiple accounts and prioritize tasks effectively

Experience working with CRM systems such as Salesforce, HubSpot, or similar platforms

Strong organizational and time-management skills

Ability to collaborate effectively with cross-functional teams

Analytical mindset with the ability to interpret customer data and feedback

Experience in SaaS, B2B, or service-based industries is a plus

Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred

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