Guest Assistant / Front Office Reception, Franschhoek

You will excel in this role if you are highly presentable, energetic and vibrant with a friendly disposition. Excellent guest relation skills, willingness to go the extra mile and exceeding guests' expectations will result in success within this role.

Experience and Skills:

• Minimum of 2 years of experience in the Front Office operations of a luxury hotel
• Proficient in use of various well-known Property Management systems
• Conversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance
• Display a sense of urgency and dedication to meeting the needs and wishes of others
• The ability to remain calm and professional when under pressure
• Strong interpersonal skills
• Excellent verbal and written skills
• Must be professional and a team player
• Sustainable quality and attention to detail

Inherent Requirements:

• Grade 12 – Matric Certificate
• Tertiary qualification in Hospitality Management would be advantageous
• Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous
• Ability to work shifts including night shift
• Valid drivers license would be advantageous
• Preference will be given to candidates from Franschhoek and neighbouring areas

Main Responsibilities:

• Ensure a seamless guest experience through the related processes and procedures including guest's arrival and check-in, guest relations and interactions, departure, check-out and billing
• Concierge services (Booking of restaurants, transport, etc.)
• Recommendations, upselling and cross selling including partner experiences
• Positive interdepartmental and colleague communication
• Monitor O status and management accounts
• Guest feedback reporting (Revinate, TripAdvisor, E-mails, etc.)
• Follow and enforce all Health and Safety processes and procedures whilst maintaining the privacy of all guests