Property Portfolio Managers (Body Corporate ), Durbanville

To qualify for this position, you need:

Matric.

NQF 4 in Real Estate.

Minimum 2 years’ experience in property portfolio/rentals management.

Experience with rentals environment.

Familiarity with

PayProp System .

Strong admin&detail‑orientation.

Excellent communication and telephone etiquette.

Duties and responsibilities include, but not limited to: Trustee Representation&Governance:

Serve as an appointed Trustee or Chairperson on multiple Body Corporate and HOA boards.

Lead governance, decision‑making, and strategic direction at board level.

Ensure all decisions, resolutions, and governance processes comply with STSMA, CSOS Act, and the Prescribed Management Rules.

Provide expert trustee guidance, ensuring boards operate professionally, transparently, and within mandate.

Drive long‑term growth, stability, and financial sustainability of each scheme.

Managing Agent Oversight (Instruction, Control&Performance Management)

Act as the primary instruction point to managing agents on behalf of the board.

Set performance expectations, SLAs, and monthly reporting requirements for all managing agents.

Review managing agent performance, service levels, arrears, maintenance, budgets, and compliance.

Address non‑performance decisively and elevate for corrective action.

Lead the appointment, onboarding, and rotation of managing agents where necessary.

Strategic Service Provider&Supplier Management

Establish and maintain relationships with preferred managing agents, maintenance companies, security providers, legal advisors, insurance brokers, and other professionals.

Negotiate competitive pricing, value, and service levels across the supplier ecosystem.

Ensure all selected service providers report through the Portfolio Manager and meet required performance standards.

Oversee and approve major projects, tenders, and quotations as part of the board mandate.

Financial Strategy, Oversight&Control

Review and approve annual budgets, levy strategies, reserve fund planning, and forecasting.

Monitor monthly financial performance, including arrears control, special levies, and project budgets.

Hold managing agents accountable for accurate financial reporting, cash flow management, and audit preparation.

Ensure compliance with STSMA minimum reserve requirements.

Maintenance Strategy&Capital Planning

Oversee maintenance priorities, capital projects, and long‑term maintenance plans (LTMP).

Ensure service providers perform as contracted, following board instructions.

Review RedRabbit / maintenance reporting where applicable through managing agents.

Approve project scopes, tender processes, contractor appointment, and quality control feedback.

Stakeholder&Owner Relations

Represent the board professionally to all owners and stakeholders.

Ensure communication standards are upheld by managing agents.

Facilitate owner meetings, AGMs, SGMs, and trustee workshops.

Ensure complaints, disputes, and queries are handled through correct channels and resolved effectively.

Centre of Excellence&Leadership Development

Serve as a senior member of the Body Corporate CoE, contributing to SOPs, trustee governance frameworks, templates, reporting standards, and national best practice.

Mentor future trustee specialists as the team grows.

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