Field Sales Agent– Funeral Assurance&Growth, Bellville

Job Location WC: Bellville, Khayelitsha, Kwa Langa, Gugulethu, Philippi

Reference Number FA050/26

Salary Commission

Role Overview Icebolethu Group is an Authorised Financial Service Provider (FSP45714) and a Level 1 BBBEE Contributor. It is South Africa's second largest Funeral Assurance Group, a centre of excellence and a leading provider of dignified burial solutions. Icebolethu Group is currently looking for vibrant Field Agents in Bellville, Khayelitsha, Kwa Langa, Gugulethu, Philippi, Western Cape to facilitate new business through cold‑calling and selling of Icebolethu products.

Minimum Qualifications

Matric/Grade 12

A relevant tertiary qualification is advantageous

RE1 or RE5 certification is advantageous

Experience and Knowledge Required

1–2 years’ experience in sales, customer service or field operations

Experience in the funeral assurance, insurance, or financial service sector is preferred

Background in client engagement and compliant handling will be beneficial

Computer literate (MS Word, MS Excel, MS Outlook)

Financial Service Experience (advantageous)

Clear Credit&Criminal Record

Skills and Competencies Required

Proven sales ability including cross‑selling and upselling

Proficiency in Microsoft Office (MS Word, Excel, Outlook)

Excellent verbal and written communication skills

Customer‑centric approach with strong interpersonal skills

Strong negotiation and conflict resolution abilities

Honest, reliable, and ethical conduct

Able to work independently and make sound decisions

Solid administrative and organizational skills

Ability to understand and resolve customer concerns effectively

Proficiency in at least three official languages spoken in the relevant province

Key Performance Areas

Promote and sell funeral assurance policies to new and existing clients

Deliver exceptional customer service and ensure client satisfaction

Handle client queries and resolve complaints within agreed service levels

Execute customer retention strategies to maintain and grow client base

Maintain accurate client records and ensure proper administrative processes

Proactively call clients to restructure, retain, or resell existing policies

Ensure compliance with FAIS and FSCA regulations

Meet and exceed set monthly and quarterly sales targets

Negotiate with clients for contract renewals and policy retention

Application Note All short‑listed applicants will be subjected to Criminal Checks, Debarment and References.

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