Product Specialist– Software Support&Client Success, Bellville

What you'll do:

Support bespoke software products remotely and onsite when required

Investigate, troubleshoot and resolve software support queries

Own helpdesk tickets from logging through to resolution

Manage and administer SQL-rich environments, including scripting and database administration

Perform software testing before product releases and updates

Deploy product upgrades, installations and new software releases

Train and support clients on software functionality and best practices

Collaborate with internal departments to drive fast, effective solutions

Escalate issues appropriately while maintaining excellent client communication

Identify opportunities to improve processes and customer outcomes

Technical requirements:

Minimum 2 years' experience working with Microsoft SQL Express / SQL Server / SQL scripting

Previous software support, application support, or technical helpdesk experience

Understanding of ticketing systems, call lifecycle management, and IT support processes

Exposure to ITIL principles advantageous

Strong Microsoft Office proficiency

Valid driver's licence and own reliable transport

Experience working with mobile scanners, handheld devices, or APK installations beneficial

Agriculture, fruit industry, logistics, warehouse systems, or related operational software exposure highly advantageous

We're looking for someone who is:

Client-focused and passionate about customer success

Calm under pressure and solutions-driven

Highly organised with exceptional attention to detail

Comfortable managing multiple priorities simultaneously

Confident communicating with both technical and non-technical users

Self-managed, proactive, and accountable

A team player who enjoys collaboration

Curious, innovative, and eager to continuously learn

Someone who takes ownership and goes the extra mile to deliver exceptional service

Why join us?

Exposure to specialised software solutions within a dynamic industry

Variety— technical support, SQL administration, training, deployments and client engagement

Opportunity to grow your technical and client-facing skills

Supportive team environment where innovation is encouraged

If you enjoy technology, solving problems, and building strong client relationships while working in a fast-paced environment— we'd love to hear from you.

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