Training Practitioner SLS SanlamConnect (P8/9) Bellville

What will you do? The main function of the Training Practitioner is to ensure staff are functionally trained and competent to execute the work coming into the team. The Training Practitioner is responsible for updating all training material, checklists and guide forms, and for executing quality evaluations where applicable. The role supports the Team Manager in maintaining sustainability, service ability, quality and succession planning for the team, and is accountable for the regular updating and data mining of the Compass knowledge‑management system.

What will make you successful in this role? Success in this role requires the ability to design, implement and deliver effective learning solutions that are closely aligned to business strategy and operational needs. Strong focus on learner engagement, continuous improvement and performance outcomes is essential.

Implement training strategy and plans aligned with business strategy.

Consult with stakeholders to identify learning and development needs.

Administer the Workplace Skills Plan and coordinate external training interventions where required.

Design and develop engaging learning content, including classroom‑based, virtual and online courses.

Develop practical, relevant and learner‑focused training and support materials.

Design and implement pre‑ and post‑learning assessments to measure learning effectiveness and knowledge transfer.

Apply flexible and agile learning approaches to ensure effective learning journeys and continuous upskilling.

Facilitate new‑starter onboarding programmes and continuous upskilling initiatives for existing employees.

Plan, organise and communicate learning events and interventions clearly.

Prepare for learning interventions through content review, research and job shadowing.

Use a variety of facilitation methods and learning activities to maximise learner engagement in both classroom and virtual environments.

Provide ongoing support during and after training interventions to reinforce learning and drive application in the workplace.

Coach, develop and mentor learners to build competence and confidence.

Collaborate with team leaders, managers and other stakeholders to ensure the effectiveness of learning interventions and continuous improvement of learning journeys.

Conduct quality checks on work outputs to assess proficiency levels and identify skill or training gaps.

Evaluate learner performance and provide constructive, actionable feedback.

Maintain accurate training records, including attendance registers, learning material, assessments and feedback reports.

Monitor training effectiveness and use insights to refine and enhance learning solutions.

Qualification and Experience

Matric.

Relevant training‑related qualification would be advantageous.

3‑5 years relevant REMS and Sanlam experience.

Knowledge and Skills

Facilitation / presentation of training.

Training assessments and feedback / reporting.

Training material/content development and updating.

Training queries, ad‑hoc support and projects.

Knowledge of team / sector structure in REMS and business units.

Knowledge of work / sector terminology in REMS.

Good knowledge of operations and processes in REMS, SLS and Sanlam.

Knowledge of Legacy Platform and Sanlam Life Legacy products (minimum of 2 years’ experience).

Knowledge of Epsilon Platform and Stratus Policy products (minimum of 2 years’ experience).

Commission rules on Sanlam Life products; knowledge of legislation pertaining to the insurance industry, labour and tax.

Knowledge of operations / processes in REMS teams.

MS Office (Excel, Word, PowerPoint, Outlook).

Core Competencies Success in this role is underpinned by a strong combination of collaborative behaviours, adaptability, innovation and results orientation, supported by solid analytical, facilitation and communication skills.

Our commitment to transformation The Sanlam Group is committed to transformation and to embracing diversity. Employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society and people with disabilities.

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