Head Waitron (Gauteng, Benoni)

ANEW Hotel OR Tambo i

is looking for a

Head Waitron

to lead service excellence on the restaurant floor while supervising waitstaff and ensuring exceptional guest dining experiences.

The successful candidate will be based in Gauteng, Benoni.

Key Responsibilities Service Leadership

Supervise service staff during shifts

Maintain service standards

Coordinate floor operations

Handle VIP guests

Monitor guest satisfaction

Team Management

Supervise waitstaff

Coordinate shift schedules

Train new staff

Monitor performance

Handle service issues

Operations

Manage table assignments

Oversee setup procedures

Monitor service timing

Coordinate with kitchen

Maintain service equipment

Quality Control

Ensure service standards

Monitor food quality

Check presentation

Maintain cleanliness

Handle complaints

Required Skills

F&B service expertise

Leadership and supervisory ability

Menu knowledge

Food knowledge

Wine knowledge

Upselling skills

POS proficiency

Problem‑solving skills

Guest and customer service focus

Time management and ability to multitask

Teamwork and collaboration

Health and safety compliance

Basic bar tendering and cocktail knowledge

Performance Metrics

Guest satisfaction

Service speed

Team performance

Upselling results

Quality standards

Staff development

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