German Speaking Customer Service Consultant - Remote, Bloemfontein

GERMAN CUSTOMER SERVICE&SALES REPRESENTATIVES - REMOTE Start date: 11 May 2026

Brief CSSR Job Description

Work for a prestigious airline brand on various work streams

Assistance to passengers with pre&post flight departure travel-related queries in customer relations department in German&English languages

Work on airline reservations systems&handle voice calls in English&German may include some written correspondence.

Fully paid product and systems training provided.

Daily interactions with international passengers with queries and compliments

Required to meet specific key performance indicators and meet expected client service levels.

Demanding and time-sensitive call centre environment

Requirements

Native level fluency in German language: Verbal&Written skills essential (Advanced level may be considered)

Located in South Africa

Permanent residence permit/ South African ID holders only

Excellent Computer literacy&technical skills

No criminal record.

Flexibility to work shifts

Previous customer service experience preferred

Employment terms and conditions

Remuneration: R200 000 CTC per annum Plus incentives and fully paid Medical Insurance.

Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day

Operational hours:24/7; 365 days per year.

Rotational shifts Mondays– Sundays includes&public holidays as operationally required. Working hours may be subject to change depending on client requirements.

Specific operating hours may apply depending on account allocated TBD in interview stage (however flexibility is key)

Training: 4 weeks (Fully Paid).

Probation period: 4 months

Health insurance benefit (Paid for by the Company)

Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections are accepted.

UPS Solution required during load shedding (Inverters available for purchase or own solution accepted).

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