IT Support Specialist - Vital, Boksburg

Role Outline Provide technical support for software, hardware, and network issues, ensuring system performance and service continuity. The role focuses on managing the IT budget, supporting the rollout of a bespoke ERP/WMS system (with the finance module already implemented), and enhancing operational efficiency across departments. A strong understanding of warehouse operations, transportation, and contract logistics to support WMS and TMS integration. To coordinate functions to maximize utilization– productivity and customer service. Internal service delivery – on time – accurately.

Key Tasks

Provide first line support for users, systems, and applications, including network and hardware troubleshooting, process explanations, and training for warehouse-related functions

System&Application Support - first level support and network problems

User Access&Security - manage user accounts, permissions, profiles, and password resets

Network Support– basic support for LAN/WAN, Wi-Fi, and VPN connectivity issues

Strong technical knowledge of Windows OS, MS Office Suite, networking fundamentals, and ERP/WMS/TMS systems, with proficiency in Excel (advanced formulas, pivot tables, data modelling)

Solid understanding of warehouse functions, transportation, and contract logistics, with familiarity in common integration methods (e.g., file transfers, APIs) advantageous

Oversee the IT budget, ensuring efficient allocation, expenditure tracking, and alignment with organisational objectives

Manage user accounts, permissions, and digital assets

Support network operations (LAN/WAN, Wi-Fi, VPN) by liaising with service providers to resolve performance issues

External Service Providers - work with SP’s to troubleshoot and resolve performance issues

Monitoring and reporting– monitor application software and suggest improvements where needed

Project Support– participate in IT projects including software rollouts, upgrades, and migrations

Assist in the testing and implementation phases

Utilize Excel for data preparation, analysis, and decision-making to support IT and operational initiatives, while recommending software improvements to management

Handle IT service requests, repairs, inquiries, or complaints, alongside general administrative duties

Refer to requests for IT services, repairs, support, inquiries or complaints

Contribute to IT projects, including software deployments, upgrades, and migrations, collaborating with system developers to refine WMS and TMS solutions

Managing digital assets with Finance

General month end functions

Qualifications&Experience Education

Matric

Diploma/Degree in Information Technology or related field

Industry certifications are advantageous

Experience

5 -8 Years experience

Proven experience in IT support or helpdesk role

Strong knowledge of Windows OS, Microsoft Office Suite, data analysis and networking fundamentals

Familiarity with ITSM ticketing systems (e.g., ServiceNow, Jira, Freshdesk)

Good problem-solving and analytical skills.

Excellent communication and interpersonal abilities.

Functional Competencies

Good knowledge of Administration skills and processes

Customer service orientation with attention to detail

Ability to work independently and in a team

Ability to identify issues and react swiftly

Proficiency in MS Excel and data analysis

Adaptability and eagerness to learn

Time management and multitasking

Basic financial acumen

High accuracy, efficiency and accountability

Good written and verbal communication skills

Languages English– verbal and written

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