Technical Support Specialist/ Technical Administrator, Boksburg

We are looking for a Technical Support Specialist (Mining Equipment) with the following capabilities and experience:

QUALIFICATIONS AND EXPERIENCE:

Grade 12 or Matric

Technical certification or diploma an advantage

3-5 years extensive experience with hard rock mining equipment

Ability to work extended hours as required to meet deadlines

Ability to travel as required

May be required to work in an underground environment

Knowledge of, and experience with, SAP, Microsoft Navision or Business Central is beneficial

Utilize 3D CAD programs to create illustrations for manuals

Knowledge of, and experience with Microsoft Office (Excel/Word/PowerPoint) is beneficial

Strong knowledge of mechanical, hydraulics and electrical systems

Good understanding of engineering drawings with ability to read and interpret equipment schematics

Good understanding of bill of material structures and engineering/manufacturing processes

Strong problem-solving skills

Ability to work under pressure to tight deadlines

Ability to work in a team environment

Excellent written and verbal communication skills

Must be flexible, self-motivated, and driven to achieve customer satisfaction goals and targets

Knowledge of customer industry

Superior customer relations and active listening skills

DUTIES AND RESPONSIBILITIES:

Business Central System (Item Cards)

Creating part numbers from manuals/requests and drawings

Modify/Edit/Block/Update of part numbers

Taking of/Editing/Adding part pictures to System

Up keeping and maintenance of items on Business central (Images/Descriptions/Specs/Attributes)

Adding various technical documentation to items on Business Central

Audit/Version or Revise and controlling of drawings on Business Central (Change Management)

Bill of Materials and Routings

Create/Modify/Edit/Update of machine items bill of materials and routings on system

Create/Modify/Edit/Update of various sub-component bill of materials and routings on system

Create/Modify/Edit/Update of hydraulic hosing/tubing and sub-contractor items bill of materials and routings on system

Ensure all machine BOMS are structured to drawing where applicable (hydraulic/electric/plate work)

Ensure all sub-component BOMS are structured to the OEM recommendations or via the manuals provided

Ensure all internal tools and equipment BOMS are structured to drawing where applicable (Test Benches/Jigs)

Bill of material audits on drawings/manuals, if necessary and advising

Bill of material corrections and change management

Production Jobs

Assisting when required of production job queries relating to BOM discrepancies

Part reversals, investigating and updating Business Central if necessary

Scopes (New&Rebuild Machines)

Assisting of machine scopes received alongside technical, sales and service

Assisting of changes to scopes, with bill of material corrections and production jobs

Assisting of scope documents and build scopes every month with relevant machine details for production

Support

Assisting all departments/Branches with identifying part numbers of parts

Assisting all departments/Branches with part numbers they need on all machines

Assisting and handling of all part echnical queries internal to KMC Hard Rock Division

Updating of Business Central and scope interface for bulletins and technical information where applicable

Assisting/Auditing and updates on the technical library and its parts database

Parts Book Manuals&Documentation

Assisting with audits of parts book manuals where required

Develop and create a working bill of material for parts manuals

Identify and control of errors in parts manuals via“Request to Write” system

Control and manage of changes and updates to machine parts books through publications

Ensure all technical documentation is archived where applicable and system is up to date with technical specifications of OEM parts

Mentorship&Junior(s) Development

Assist with onboarding and training a junior team member within the support specialist function

Provide hands‑on training to organise, upload, co‑ordinate technical content through Business Central System

Guide the junior(s) in understanding Bill of Material (BOM) Structures, document control processes, revision management, and configuration control requirements

Ensure the Junior(s) adheres to its business units’ standards, engineering change processes, and quality requirements

Support the junior(s) with day‑to‑day tasks, checking work for accuracy and helping correct mistakes where needed

Share practical knowledge on document revisions, system usage, and administrative standards

Facilitate knowledge transfer on systems, tools, workflows, and cross‑departmental coordination (Engineering, Production, Aftermarket and Quality)

EHS

Complies with our company safety policies and applicable government, customer or industry regulations or requirements

Identifies and reports any unsafe work habits

Strives to find safer ways for customers to work with our products

General

Performs other relevant duties as assigned by the Manager

Quality Focus

Follows quality standards set by the Company

Seeks to improve the quality of own work

Personal Leadership

Ensures that all activities are carried out in accordance with current Company Policies and Procedures

Take responsibility for personal development and enhancement of skills

Proactively ensures community involvement within the area of responsibility

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