General Manager: Operations, KwaZulu, South Africa

Duties include:

• To obtain profit contribution by managing staff, establishing & accomplishing business objectives & ensuring compliance with Service Level Agreements (SLAs)
• Execute effective planning, delegating, coordinating, staffing, organizing & decision-making to attain the profit targets whilst ensuring compliance to SLAs
• Develop & implement a strategic plan through studying technological & financial opportunities, presenting assumptions & recommending objectives
• Ensure the realization of objectives through establishing plans, budgets, setting results measurements, allocating resources & effecting continuous progress review
• Coordinate efforts by establishing procurement, production, field and technical services policies and practices; coordinating actions with corporate staff
• Assign accountabilities, planning, monitoring, appraise job results, develop a climate for information sharing & providing development opportunities
• Build & uphold the company image through collaborating with customers, community organizations, employees and enforcing acceptable ethical business practices
• Maintain quality service through establishing & enforcing organization standards
• Stay abreast with current industry trends through attending professional seminars/workshops, reviewing professional publications, establishing personal networks, continuously imploring benchmarking & best global practices
• Enhance staff effectiveness through recruiting, selecting, orienting, training, coaching, counselling, communicating values, strategies & business objectives
• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
• Manage employee relations, workplace conflicts and effect corrective actions, in line with company policies/procedure

Minimum Requirements:

• NQF Level 7: Degree or Advanced Diploma
• Matric
• Valid Drivers License
• 5 years' managerial experience within the Cleaning & Hygiene Services / Facilities Management Industry
• Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems