Aftersales Manager - Ermelo

Main Purpose of the Job The successful candidate will be responsible for managing the overall performance and profitability of both the

Service (Workshop)

and

Parts

Departments.

This includes achieving manufacturer and dealership targets, maintaining quality standards, driving customer satisfaction, and ensuring effective team performance. The Aftersales Manager will oversee all workshop operations, parts inventory control, and related marketing and performance initiatives.

Qualifications, Experience, and Skills Required

Grade 12 / relevant tertiary qualification.

Minimum of

2 years’ experience

as a

Service or Workshop Manager .

Minimum of

1 years’ experience

in

Parts Management .

Strong

leadership and management

abilities.

Proven ability to

drive profitability and meet targets .

Excellent

analytical ,

communication , and

problem-solving

skills.

Exceptional

customer service orientation

Computer literate

(Evolve experience advantageous).

Valid driver’s license

and

clear criminal record .

Key Duties and Responsibilities Workshop Management

Ensure quality of service delivery and profitability.

Manage workshop flow and resolve operational issues.

Liaise with OEMs regarding technical and warranty matters.

Implement effective workshop processes to improve turnaround times.

Maintain a high-performance and customer-focused culture within the workshop team.

Parts Management

Ensure profitability and control over stock and inventory levels.

Conduct regular stock takes (weekly, monthly, quarterly, and yearly).

Manage daily cash outstanding and aged stock.

Ensure all parts sales targets and manufacturer requirements are met.

Visit distributors, trade outlets, and fleet owners to promote parts and accessories.

Ensure correct application of discount structures and return of exchange items.

Safeguard company property and ensure cost-effective operations.

General Management

Develop and implement departmental marketing strategies.

Drive a high-performance culture through team motivation and development.

Ensure compliance with dealership policies, procedures, and OEM standards.

Maintain strong relationships with customers and ensure customer satisfaction targets are met.

#J-18808-Ljbffr