Reservations Manager | Luxury Safari Lodge | Kruger …, Mpumalanga

Position

Reservations Manager– Kruger National Park, Mpumalanga – Luxury Safari Lodge (Live-in). Salary: Negotiable (DOE). Role Overview

A senior operational role responsible for managing the full reservations function, driving occupancy and revenue performance, and ensuring seamless guest and agent communication within a luxury safari lodge environment. Key Responsibilities

Reservation Operations:

Manage daily reservation activities for individual and group bookings. Ensure accurate loading of all bookings into the PMS/reservation system. Monitor room inventory, availability and allocation. Manage amendments, cancellations and special booking requests. Maintain accurate guest and booking records.

Revenue&Yield Management:

Maximise occupancy and revenue through strategic rate management. Monitor booking trends, demand and occupancy forecasts. Support implementation of pricing strategies with management. Identify opportunities to optimise revenue performance.

Team Management:

Supervise and train reservations staff. Maintain high standards of communication and professionalism. Manage schedules and workflow within the department. Support performance development and coaching.

Guest&Agent Relations:

Respond to guest and travel agent enquiries via email, phone and booking platforms. Maintain strong relationships with trade partners and operators. Communicate special requests to relevant lodge departments. Ensure a seamless pre‑arrival guest experience.

Reporting&Administration:

Compile daily, weekly and monthly reservation reports. Maintain accurate records of bookings, payments and guest data. Support sales and marketing with promotions and availability updates. Ensure data accuracy across all systems.

Cross‑Department Coordination:

Liaise with Front Office, Housekeeping and Operations teams. Communicate VIP arrivals, group bookings and special requirements. Support smooth arrival and departure logistics.

Skills Required

Strong understanding of reservation systems (PMS). Revenue and occupancy management awareness. Excellent communication and guest service skills. Strong attention to detail and accuracy. Leadership and team development ability. Strong organisational and problem‑solving skills. Requirements

Diploma or Degree in Hospitality Management (preferred). 3–5 years’ experience in reservations within luxury hospitality. Experience in lodge or hotel environment essential. Strong system and booking platform knowledge. Proven ability to manage teams and workflows. Key Attributes

Highly organised and detail-driven. Commercially aware with revenue focus. Calm, professional and guest‑centric. Strong leadership and accountability mindset.

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