Merchandise Department Manager - Caribbean, Brits

The Merchandise Department Manager, reporting to the Assistant Store Manager– Merchandising, manages day‑to‑day operations in the merchandise department, ensuring safety, efficiency, and a customer‑focused approach. The role develops a goal‑oriented team that meets company standards.

Joining NWCI offers growth opportunities, a competitive salary, and a comprehensive benefits package within a dynamic and diverse culture.

Key Accountabilities

Manage the General Merchandise areas of the store.

Develop and maintain strong relationships with the General Merchandise Category Managers, continuously communicating store, vendor, product and market attributes, ideas on new products and issues.

Certify that all team members are properly trained and have a complete understanding of their job duties, department standards and company safety procedures; promote safety in the workplace on a daily basis.

Make certain that all members of the merchandising supervisory team understand their daily workload and daily assignments.

Direct merchandising team in the execution of the merchandising plan, assuring in‑stock position, accurate pricing, code dating compliance, and overall sales floor maintenance.

Responsible for ensuring that the merchandising supervisory team maintain excellent sanitation and safety standards.

Responsible for ensuring that general merchandise products are presented according to CUL standards to achieve maximum sales.

Ensure that customer satisfaction is maximized through proper stock levels, stock mix and merchandising presentation.

Achieve sales, inventory turns and gross profit per budget.

Guarantee that all department personnel are trained and strictly adhere to all safety policies and procedures; promote safety in the workplace on a daily basis.

Ensure compliance with all company and local government standards.

Working with other department managers, cross‑train personnel in each other’s departments to meet the needs of the business. This includes covering for illnesses and vacations.

Ensure the timely implementation of promotional programs.

Review and approve all department log sheets throughout shift, at the end of the day and at the end of the week.

Oversee the accurate and timely submission of weekly comp shops.

Review damages reports submitted by department supervisors on a daily/weekly basis; provide guidance on how best to minimize damages going forward, and report findings, solutions and department successes and challenges to the Manager.

Employee Staffing, Training and Development

Recruit, interview, and hire merchandising staff.

Prepare and post weekly staff schedules, ensuring that the appropriate staffing levels are met on a daily/weekly basis, considering meal periods, vacations, etc.

Develop, and adjust as necessary, short and long‑term staffing strategies based on assessment of merchandising and receiving staffing needs, labor budgets, and labor costs.

Ensure all employees understand job responsibilities, company policies, safety and sanitation standards, and expectations of performance.

Evaluate, hold accountable and review the performance of merchandising staff. Set goals for the next review period, recommend wage changes and promotions, utilize appropriate discipline and counseling, and make appropriate termination decisions in accordance with company policies and only after consultation with Corporate Human Resources.

Coach employees to improve and maximize performance, commitment to quality work and commitment to the company.

Develop employees for advancement within the company.

Desired Skills&Experience

Must have previous experience with department or grocery store stocking/merchandising or warehouse club format merchandising.

Previous retail or hospitality experience in a managerial role required.

High School or secondary school diploma, or a combination of experience and education, required.

Intermediate knowledge of Microsoft Office products 2007 and up.

Intermediate computer abilities.

Ability to meet all country or region immigration regulations and have valid documents to meet these qualifications.

Basic math and reading skills a must.

Able to work well on own or within a team.

Self‑motivated to work quickly and efficiently to complete tasks within time limits.

Able to correctly manage time to meet deadlines and targets and to manage subordinates to do the same.

Ability to quickly adapt to new working environments, situations and cultures.

Able to provide a clean police record where applicable by local regulations.

Able to provide a current health certificate where applicable by local regulations.

Working Conditions

Able to stand for long periods of time throughout shift.

Able to lift a minimum of 50 lbs on a consistent basis.

Able to stoop and bend on a regular basis.

Fast‑paced work environment.

Ability to work flexible hours, shifts and days including morning to evening, weekends, overnight and public holidays.

Able to work inside and outside the building.

#J-18808-Ljbffr