Swedish speaking Customer Service Agent, Cape Town

We have an exciting job opportunity for a Swedish speaking Customer Service Agent to join a dynamic leader in the employee retention, lifestyle solutions, and marketing industries at their offices in Cape Town, South Africa. They are looking for passionate customer-centric individuals with business-level proficiency in Swedish to deliver exceptional customer service to customers. Work in an international environment with an amazing company by getting in touch today!

Your key job responsibilities as the Swedish speaking Customer Service Agent in Cape Town, South Africa will include:

• Respond to customer enquiries via chats, calls, social media queries & emails
• Provide customers with product and service information
• Research required information using available resources
• Identify customer needs
• Manage and resolve customer complaints
• Maintain an up-to-date customer information system
• Identify and escalate priority issues
• Follow up customer calls where necessary

Requirements for this Swedish speaking Customer Service Agent job in Cape Town, South Africa:

• Willing to relocate to South Africa for a contract period (1 – 3 years) or based in South Africa
• Fluent in Swedish (verbal and written), with a good command of English
• Customer-centric
• Available to work shifts (International Call Centre)
• Strong PC literacy
• Willing to go above and beyond to exceed customer expectations

If you meet the above requirements for this Swedish speaking Customer Service Agent job in Cape Town, South Africa, we would like to hear from you! Please send your CV through.