Front of House/Head Waitron (Hospitality Industry), Cape Town

Guest Relations

• Meeting & Greeting of Guests & Visitors
• Check-in of Guest into accommodations
• Hosting guests
• Maintaining standards
• Coordination of all guest activities with relevant staff
• Ensure the highest standard of service
• Maintaining a productive & happy work environment
• Following standard Operation Procedures

Food and Beverage

• Efficient Breakfast, lunch & dinner table service
• Working on the Point - of - sale system
• Invoicing of Guests
• Assisting with Weekly & Month - end stock takes
• Food & Beverage issuing and invoicing
• Assist in the ordering of supplies for Bar/Restaurant
• Ensure that all items are charged, and the Cafe?/Restaurant outlet is profitable
• Assist wedding planners & Coordinators
• On the ground coordination of service providers

Housekeeping and Maintenance

• General upkeep of facilities
• Assisting with housekeeping standards & hygiene in Guest accommodation
• Assist with room checks
• Reporting any maintenance issues to the Maintenance Supervisor/GM

General Coordinating

• Assist with conferences and special events
• Assist with weddings.
• Handling of special Guest requests and providing helpful info on activities offered by the company & in the surrounding area.
• Representing the company in a professional manner at all times.
• Providing the Guests with an unforgettable experience.