Italian Customer Service & Sales Representative, Cape Town

My client is currently looking for Italian speaking individuals who can help them deliver outstanding customer service to their international markets.

The Role: Italian speaking advisors to provide superior airline reservation services to customers. Duties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements.

Knowledge, Skills and Experience Required

• Native/ Advanced level Italian & English Language Skills
• Excellent Greek Written Skills (skills will be assessed)
• Matric (Grade 12 or Equivalent qualification)
• Computer literacy at intermediate level
• No criminal record
• Experience in Customer Services / Call Centre / travel and tourism sector advantageous
• Demonstrated ability to resolve customer complaints and offer alternative solutions

Work Hours

• 8.5 – 9 hour shifts per day on rotation
• Shifts to be rostered from Mondays to Sundays including local and market public holidays
• Operational hours: 09h00 – 21h15
• Work from home or work at their offices (located in V&A Waterfront, Cape Town)
• Work from home requires own Fibre fixed line internet connection & UPS solution at own cost
• Training: 4 – 6 weeks
• Probation period: 4 months

Salary and Benefits

• Permanent, Full-time employment
• Market- related salary
• Work from home or at their Cape Town offices (V&A Waterfront)
• Paid Training

Benefits:

• Employee assistance programme
• Health insurance benefit
• Provident fund