German Customer Service & Sales Representative, Cape Town

Brief CSSR Job description

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
• Work on airline reservations systems & handle voice calls in English & German may include some written correspondence.
• Fully paid product and systems training provided.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment

Requirements

• Native level fluency in the German language: Verbal & Written skills essential (Advanced level may be considered)
• Located in South Africa
• Permanent residence permit/ South African ID holders only
• Excellent Computer literacy & technical skills
• No criminal record.
• Flexibility to work shifts
• Previous customer service experience preferred

Employment terms and conditions

1. Remuneration: R200 000 CTC per annum

2. Full-time, Permanent contract: 40 hours per week at 8-9 hours shifts per day

3. Operational hours:24/7; 365 days per week

- Rotational shifts Mondays – Sundays include & public holidays as operationally required. Working hours may be subject to change depending on client requirements.

- Specific operating hours may apply depending on the account allocated TBD in the interview stage (however flexibility is key)

4. Training: 4 weeks (Fully Paid).

5. Probation period: 4 months

6. Health insurance benefit (Paid for by the Company)

7. Work from home may be considered:

- Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.

- UPS Solution required during load shedding (Inverters available for purchase or own solution accepted).