Debt Collections Advisor, Cape Town

Role: Debt Collecting (UK Utilities)

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Assist clients telephonically with utility bills and outstanding debt. Advise and set payment plans and various packages that suit their needs. Promoting the sale of various types of utility services. Dealing with conflict resolution and providing service delivery.

Brief Job Description

• Call handling, customer support and service delivery
• Collections – great negotiating skills
• Excellent communication skills both verbally and written
• Computer literacy – update systems accurately with relevant information
• Client resolution skills – able to resolve client queries timeously

Competencies & Skills

• Grade 12
• Minimum of 6 months experience as a debt collections/customer service agent/ sales experience
• Must be available to work rotational shifts, weekends, and public holidays in line with client requirements
• Clear Credit and criminal record check

Remuneration

• Basic Salary, Medical aid contribution, contribution towards Provident Fund
• Incentives based on performance