German Customer Support Advisor - (E-Commerce), Cape Town

Our International client is seeking bright, articulate, detail-oriented applicants with a desire to contribute to a world class customer service organisation and join their German retail team in a position as a Customer Service Associate.

Your mission will be to deliver timely, accurate and professional customer service to all company customers. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. Associates will communicate with customers via telephone or email. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, including communicating effective solutions in a fun and fast paced environment.

Responsibilities: ?
Attend to all customer queries relating to online orders or the ordering process via email and phone
Provide account support to customers
Act as an advocate for our customers, reporting and acting on observed areas for improvement
Provide prompt, efficient, detailed, customer-oriented service to all customers
Actively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestions
Ensure internal reference pages are updated

What do we offer:
Competitive Salaries
Medical Aid Contribution (including Spouse and up to 3 children)
Career Growth Opportunities (locally and globally) within an exciting and fast-growing global company
Work Visa
Quarterly performance bonuses
Part time options available (no less than 20 hours)

Qualifications
Basic Qualifications
Excellent verbal and written skills in German
Or Good command of spoken German, basic written skills
Excellent command of English Language (verbal and written)
Matric or equivalent qualification (Grade 12/Standard 10)
Solid typing, phone, and computer navigation skills
Ability to efficiently navigate the internet
Ability to thrive in a fast-paced work environment while maintaining high quality outputs
Ability to work as an effective team member
Strong interpersonal skills
Flexibility in terms of work schedule (Shifts will possibly start and end outside of business hours)
Positive attitude and a passion for providing excellent customer service
Effective communication and written skills

Preferred Qualifications
Excellent command of English Language (verbal and written)
Matric/Abitur or equivalent qualification (Grade 12/Standard 10)
Solid typing, phone, and computer navigation skills
Ability to efficiently navigate the internet
Ability to thrive in a fast-paced work environment while maintaining high quality outputs
Ability to work as an effective team member
Strong interpersonal skills
Flexibility in terms of work schedule (Shifts will possibly start and end outside of business hours)
Positive attitude and a passion for providing excellent customer service
Effective communication and written skills