Reservations Consultant, Cape Town

Building relationships is vital. Your role will be to maximize hotel profitable revenue, ensure day to day procedural operations completion and that guest satisfaction is achieved.

Minimum Qualifications / Experience / Skills

• 5 Years of experience in the hospitality Reservations operations
• Ability to effectively communicate with others in English (written and spoken)
• Proven experience in a Reservations position, ideally within a hospitality environment
• Good leadership skills with a hands-on approach
• Ability to work individually and as part of the Team
• Skilled with Microsoft Office software, especially in Excel

Key Roles Responsibilities and Competencies Required

• Answer telephone enquiries in a warm friendly tone-manner
• Accurately process bookings, cancellations and sending confirmations
• Accurately checking availability of required services to avoid overbookings
• Responding to bookings from all Online distribution channels and platforms
• Knowledgeable of Online portals extranets such as Booking.com, Expedia etc
• Ensure web site booking process is maintained up-to-date and functional
• Promote specials on various platforms that is being advertised by the Company
• Follow up Provisionals and ensuring payments are received prior arrival
• Preparing and sending 10 Day Weekly Arrivals listing once every week
• Adhere to email turnaround times
• Liaise within the Team and Properties regarding special requests, dietary requirements or any special needs clients have
• Booking of extra services such as Transfers and Tours
• Maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution
• Ensures that all Month-end Revenue reports are accurately produced and processed
• A positive, adaptable and communicative personality
• Ability to handle multiple challenging priorities and assignments
• Ensures that budget targets are consistently achieved within the Team
• Strong Attention to Detail and Innovation for Results