Agent Sales Service Consultant - Travel Industry, Cape Town

Skills & Experience Required

• Excellent communication skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with suppliers
• Strong administration and organizational skills with great attention to detail
• Proactive mindset and can-do attitude
• Ability to work independently as well as within a broader team setup
• Ability to work well under pressure
• Experience of delivering results in a performance oriented and fast paced sales environment
• Experience in, and knowledge of East African safari sales advantageous
• Skilled in designing detailed and individualized quotes for itinerary requests
• Excellent sales skills and the ability to upsell
• Experience working in sales team environment
• Good knowledge of sales & reservations systems
• Experience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling)
• Experience in and willingness to handle issues outside of office hours when required
• Energetic and eager to learn

Responsibilities & Duties

• Working closely alongside the East Africa Specialist to manage some of the administrative and operational tasks of the sales process
• Checking availability at Asilia 3rd party properties through various platforms as well as securing space on a provisional basis a necessary
• Confirmation of all services upon agent's confirmation as per internal procedure
• Checking invoices match costs in quote system and flagging discrepancies to East Africa Specialist
• Liaising with Finance Team to ensure efficient allocation of deposit to booking
• Reconfirmation of bookings due to travel, including but not limited to checks on dietary requirements and rooming allocations
• Updating systems with timings and booking reference on behalf of the East Africa Specialist at reconfirmation stage
• Report any error or issue to your line manager immediately on discovery
• Respond to ad-hoc requests from agents
• Provide proactive support to colleagues in peak or leave times
• Proactive approach to your personal and departmental objectives and working together with management to ensure we reach these targets
• Following and adhering to all procedures a set out in the operating manuals
• Attending all training that is offered and proactively growing your knowledge of the company by researching our products (as well as the 3rd party suppliers) and the countries in which we operate.
• Taking a proactive adaptable approach to learning in terms of sales skill, systems, processes and product knowledge
• Use systems to their maximum potential and play an active role in helping improves where possible
• Awareness of ways in which we can increase sales and play an active role in increasing the performance of the unit
• Encourage inter department co-operation
• Any other duties as required including possible project work

Required Work Practices

• Across all interactions, promote the image of the commercial team as best in class externally with our clients and internally with our key stakeholders
• As a key point of contact and the face of Asilia, upholding and contributing to the reputation of the company as a leading safari operator
• The Asilia values are company values that play an important role in how we define ourselves and set ourselves apart. We place high value on living in these values every day work practices
• These values are genuine, inspired to do good, caring family spirit, teamwork, dedicated to service, consistent quality and going the extra mile
• When staff activities happen within working hours it will be compulsory to attend

Conditions and Hours of Work

• You will be required to work in the Cape Town office from Monday – Friday. You are required to work 9 hours per day, including an hour lunch break. The working hours are 08h00 to 17h00 with some flexibility
• You may be required to work alternative South African public holidays, for which you may be compensated with time off in lieu
• Overtime may be required during peak periods