German Customer Support Advisor - Airline, Cape Town

A leading BPO (Business Process Outsourcer), is seeking German speaking Customer Service Agents to join their new UK airline division. This international company has offices across the globe, including in Germany, UK, France, Netherlands, Belgium and more. Their exclusive European airline client offers easy and affordable travel for its international clientele. Their vibrant and passionate staff provide first class service and support via telephone and email.

Come and join the team to benefit from the following:

• Medical aid
• Shift allowance
• Incentives
• Subsidised Transport
• A young and vibrant work environment
• Exposure to international clientele
• Training and great growth potential within the company

You should have a passion for assisting people and be able to handle internationally based clients in a professional and friendly manner. In addition, you require the following:

Qualifications and experience:

• Matric or High School equivalent
• Previous customer service experience
• Inbound Call Centre experience advantageous
• Previous travel or tourism industry experience advantageous

Competencies:

• Excellent language skills in German (mother tongue) and English
• Exceptional communication skills
• Computer literate in MS Office package
• Exceptional service and support orientation
• Clear criminal and credit record
• Ability to work shifts: Monday - Sunday