Quality Assessor - Lead Assistant Manager / Team Manager, Cape Town

Job Description

• Responsible for ensuring smooth functioning of Quality Compliance, driving compliance and process improvement initiatives in the allocated business processes
• Ensure timely incubation of QCAs in allocated processes and ensuring that QC deliverables (monitoring, feedback, production, reporting) targets are met
• Manages / Leads innovation / PE projects
• Assist in set up of Quality Compliance function for business processes in coordination with Operations and/or Migrations Team -Timeously and accurate reporting of the internal rating on the SLA parameters; timeously and accurate reporting of quality performance
• Conduct regular Gage R & R / calibrations sessions internally and/or with clients
• Perform ongoing reviews to ensure compliance to QSD and facilitate in changes in QC procedures
• Drive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findings
• Train / mentor QCAs on quality tools and concepts
• Support Six Sigma Projects

Competencies Required

• Fosters a spirit of collaboration and teamwork
• Content Development
• Networking & Influencing
• Basic Statistical Analytics
• Operational planning and Process Management Knowledge
• Has a bias for action. Superior Implementation Resolves Conflicts Constructively
• Feedback
• Communication
• Conformance with Policies/Compliances
• Process Mapping and Documentation
• Ability to Work Independently
• Monitoring and reviewing
• Problem Solving

Experience Required

Minimum of 2 years International BPO / Offshore Quality Assessing Management / Team Leader experience.