Recruitment Assistant Manager - International BPO, Cape Town

Basic Function

This role is primarily responsible for monitoring, assessing, and developing the channels of hiring, and hiring the right kind of people in the Organization through the. To ensure:

• Smooth Functioning of the various channels of Recruitment

To mentor the Executives, in respective Teams

Essential Functions

• Ensure that the process transactions are processed as per policy / procedures
• Ensure that the assigned targets are met in accordance with SLA and Internal standards
• Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence
• Ensure adherence to established attendance schedules
• Ensure adherence to Company Policies and Procedures

The performance parameters include the following:

• Development and management of New and Existing vendors
• Cost effectiveness of hiring through that channel
• Quality parameters
• Compliance adherence in process and audits
• Number of defects made against the Offers rolled out
• Attain consistency in time to hire of candidates
• Offer to Joining Ratio

Primary Internal Interactions

• Team for the purpose of coordination
• Manager for escalations, unresolved issues, appraisals and reviews
• SAVP / VP for solving the issues unsolved by the immediate supervisor
• Operations and Support hiring managers – for the purpose of Recruiting candidates for their processes and for calibration purposes
• Finance and Commercial departments for settling vendor
• Customer Experience Analysts and Trainers for the purpose of Voice Capability assessments

Primary External Interactions

• Vendors for:
  • Hiring candidates, Lining up candidates for interviews and also assessing their performance
  • Giving Advertisements
  • Preparing promotion material

Skills

Process Specific Skills

- Interviewing skills

- Feedback skills

Soft skills (Minimum)

- Excellent Communication skills – written and oral

- Should be confident and willing to work in shifts and travel

Should display sufficient flexibility and urgency to handle pressure in a cross- cultural environment

- Computer proficiency – MS Office

- Team handling skill

- Should be able to take decisions in all kind of situations

- Orientation towards data and MIS

Soft Skills (Desired)

- Self starter

- Good Listening skills

- Dependable

- Matured to carry out assessments

Education Requirements

• Matric (Passed)
• Appropriate Tertiary Qualification in related field or Post Graduate with specialization in Human Resources will be preferred

Work Experience Requirements

• Minimum 3 years' experience in a Lead role
• Experience in the BPO sector
• Sound experience in Leading a team to onboard between 150-200 FTE monthly across various processes
• Solid track record of success in Volume Recruitment