German-speaking Airline Customer Support Representative, Cape Town

Language: German

Candidates spec: South African Citizens / Permanent Resident holders only. Applicant MUST have excellent German written skills.

Contract Type: Permanent

Effective Start Date: 01 December 2021

Training Duration: 4 weeks

Training Type: Remotely / Virtually

Position Type: Home – based

Additional Requirements: All Applicants are required to have a stable Internet Connection preferably Fibre Connections. Successful applicants are liable for the own internet cost.

Shifts: Mondays – Sundays (06h00 – 22h00) with rotational weekend work

Your Role as CSSR 

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
• Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily
• Fully paid product and systems training provided
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels
• Demanding and time-sensitive call centre environment
• Experience our multi-cultural work environment with colleagues from all over the world

Requirements:

1. Native level fluency in German language: Verbal & Written skills essential (Advanced/Fluency level)
2. Permanent residence permit or South African ID holders only
3. Flexibility to work shifts. Weekends may apply.
4. Excellent customer service skills essential. Experience in call centre or travel & tourism industry preferred.
5. Excellent Computer literacy & technical skills
6. Knowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficial.
7. Own transport
8. No criminal record. Will be required to complete biometrics at Mindpearl offices