Associate Product Manager (VAS and New Revenue), Cape Town

Duties and Responsibilities: 

* Research product market gaps and analyse industry trends. 

* Develop new product features and enhancements to improve customer experience. 

* Collect product data, monitor user experiences, and interpret consumer feedback. 

* Perform product quality control checks and develop solutions to product defects if any. 

* Manage and resolve escalated customer queries and issues related to the product portfolio. 

* Manage hardware inventory levels, forecasts and supplier coordination. 

* Develop Go-to-Market promotions and plans. 

* Conduct product awareness and training. 

* Develop product collateral and sales material for internal and customer use. 

* Launch products and develop product strategies aligned with business goals. 

* Provide routine and ad-hoc reports on product performance and projects statuses. 

* Coordinate with internal and external stakeholders to deliver on product solutions. 

* Participate in the creation and launch of new products. 

* Liaise with marketing teams for proper product positioning and promotions. 

* Provide competitor analysis and insights. 

* Contribute to product marketing strategies. 

Strong analytical abilities. 

* Strong presentation skills. 

* Time management skills. 

* Confident and resilient. 

* People oriented. 

* Attention to detail. 

Degree/Diploma in commercial or technical field. 

• Knowledge of internet service provider products and services. 

• Experience in a sales and marketing environment advantageous. 

• Good working knowledge of MS Office. 

• 2-3 Years' experience in a product management, ISP or telecommunications industry.