German-speaking Travel Concierge, Cape Town

Responsibilities

• Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent
• Book hotel/lodge and logistic reservations, based consultant requirements
• Responsible for travel request distribution to agents
• Supporting Sales consultants with all administrative duties
• Conclude on all aspects of the post confirmation of the booking
• Enquiry warming (to be handed over to Senior Consultant)
• Sales Quotes as first point of contact to support Senior Sales Consultant
• Work directly with Sales Managers to resolve client travel issues
• Customer service-related responsibilities from client and perform other office duties as assigned
• Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved
• Work with our rates team to resolve rates-related tasks and communicate with consultants
• Log all required tickets relating to rates and product
• Timeous turnaround time (Sales Consultant request to be actioned within 24hrs)
• Ensure Concierge dashboard is updated and reporting done with sales managers

Requirements

Our ideal German Concierge Specialist will possess:

• A National Senior Certificate/Matric
• 1 year of experience in a Concierge or Sales Administrative Assistant role
• The successful candidate must be based in Cape Town.
• Fluent in speaking and writing in the German language.
• Great communication skills
• Willingness and drive to learn
• Excellent problem-solving skills and the ability to think creatively and strategically.
• Ability to work in a fast-paced, deadline-driven environment

Not essential but advantageous:

• Degree/Diploma in Tourism
• Excellent interpersonal and communication skills, with the ability to build relationships and influence across the organisation.