IT Operation Manager - Call Centre - Cape Town

IT Operations Lead / Manager:

We are looking for an IT Manager to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of our company's computing needs in our sites in  Cape Town 

The successful candidate must have a proven professional experience and a detailed knowledge of industry's best practice processes.

Responsibilities

• Compile and manage the technology strategy in alignment with the business strategy.
• Must be working in a Call Centre environment 
• Manage relationships and SLA with all external suppliers.
• Manage information technology and computer systems.
• Plan, organize, control and evaluate IT and electronic data operations.
• Work with internal stakeholders to use new technologies to streamline business process and operational efficiencies while adhering to company policies and processes.
• Ensure that all areas of the business are operational.
• Conduct ongoing research to improve the technological assets of the company.
• Manage efficiencies of the department as well as the effective delivery of services and solutions.
• Manage information risk to an acceptable level based on risk appetite of the business in line with set goals and objectives.
• Develop and direct all networking safeguards to reduce risks and apply effective protective mechanisms to secure sensitive internal and external information.
• Aligning business information security requirements to the business and IT goals thereby supporting an effective security posture.
• Establish resilience and a highly available network infrastructure environment to address regulatory and business requirements.
• Consolidate business technology platforms and create plans for each platform.
• Track, analyse and monitor technology performance metrics.
• Establish technology standards and communicate technical information to the organisation.
• Maintain asset register.
• Maintain IT risk & issue register.
• Create and implement the organization's IT policy and best practice standard operation processes and manuals.
• Performing routine system audits.
• Running routine system operations reports and sharing them with management.
• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.

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