German Customer Sales & Service Representative, Cape Town

German Speaking Customer Sales and Service Representatives

We are currently looking for German speaking individuals who can help us deliver outstanding customer service to our international markets.

The Role: German speaking advisors to provide superior airline reservation services to customers. Duties include handling inquiries relating to ticket fares, flight schedules, bookings, connecting flights, airline policies, departure and arrival times and international airport requirements.

Start date: 04 September 2023

Knowledge, Skills and Experience Required

• Native/ Advanced level German & English Language Skills
• Excellent German Written Skills (skills will be assessed)
• Matric (Grade 12 or Equivalent qualification)
• Computer literacy at intermediate level
• No criminal record
• Experience in Customer Services / Call Centre / travel and tourism sector advantageous
• Demonstrated ability to resolve customer complaints and offer alternative solutions

Work Hours

• 8.5 shifts per day on rotation
• Shifts to be rostered from Mondays to Sundays including local and market public holidays
• Operational hours: 24/7 on rotation
• Training: 4 – 7 weeks, paid

Salary and Benefits

• Permanent, Full-time employment
• Market- related salary
• Work from home or at Mindpearl offices (V&A Waterfront)
• Paid Training
• Benefits (Employee Assistance Programme; Health Insurance Benefit; Provident Fund)