Senior Reservationist | Luxury Guesthouse Collection, Cape Town

Minimum Requirements:

• Matric qualification
• Relevant Qualification in Hospitality/Tourism (preferable)
• Previous experience in revenue and yield management principles will be advantageous
• 3- 5 years' experience within a 4*/5* Guesthouse/Boutique Hotel or Hotel Group
• Basic accounting skills with strong administrative skills
• Computer literate | MS Office and Semper Property Management System
• Excellent command of English, multilingual proficiency beneficial
• Flexibility to work weekends, holidays, and varied shifts
• Own reliable transport (Own transport and valid drivers' licence will be advantageous)

Key Responsibilities:

• Plan and organize daily work schedules effectively
• Process member-specific tasks accurately, including rooming lists, handovers, and daily banking reports
• Assist customers in choosing the right services or accommodations based on their needs
• Create bookings in Semper (PMS) following prescribed procedures, ensuring accurate billing instructions
• Update all channel bookings with correct information
• Provide and maintain reports and records of all guests/groups during and after their stay
• Manage escalated queries related to reservations
• Maintain accurate and up-to-date reservation records
• Provide information about rates, availability, and special packages
• Process payments and provide receipts
• Work towards achieving monthly revenue targets set by management
• Ensure ongoing benchmarking and research on competitors
• Manage all daily/weekly & monthly reporting processes
• Demonstrate strong team support and collaboration among co-workers
• Stay informed about all Guest House Collection & Apartment activities and offerings to upsell experiences to guests