Tech Support Customer Service Representative, Cape Town

Key Responsibilities

• Identify and respond to the customers' needs with helpful solutions, delivering a high-quality service
• Apply empathy and patience when dealing with irate customers
• Apply excellent listening skills and probing techniques to establish relevant information to resolve the query
• Ensure customer call backs to provide an update on the progress of the query
• Ensure first call resolution on customer queries
• Strive for excellence with every interaction

Minimum Requirements

• Passion for customer service & must enjoy problem solving & exceeding customer expectations
• Experience dealing with customer complaints
• At least 1 year experience in customer services, preferably in a call center
• At least 6 months technical support experience
• Matric
• Computer literacy

Working Hours

• 06h00 – 22h00 Monday to Sunday on rotational shifts
• Address: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town

What you can expect

• Value-driven company with a culture that focuses on “People Come First”
• Theoretical & practical world-class training to ensure you can apply what you have learned
• Extensive support during incubation to ensure high levels of success in our dynamic operation
• Long-term growth opportunities

Job Type: Full-time

Pay: R6 000,00 - R7 000,00 per month

Ability to commute/relocate:

• Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Experience:

• technical: 1 year (Required)

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