South Africa
Inbound Call Centre Agent in Cape Town - Image 1
Inbound Call Centre Agent in Cape Town - Image 1
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Inbound Call Centre Agent, Cape Town

Inbound Call Centre Agent, Cape Town
Description

Job Title: Inbound Call Centre Agent

Location: Cape Town, Western Cape, South Africa
Employment Type: Full-time

Job Summary

We are seeking a customer-focused and professional Inbound Call Centre Agent to join our team in Cape Town. The successful candidate will handle incoming calls, assist customers with queries, resolve issues efficiently, and deliver a high standard of service while maintaining company policies and procedures.

Key Responsibilities

  • Answer incoming calls promptly and professionally
  • Assist customers with inquiries, complaints, and service requests
  • Provide accurate information about products, services, and processes
  • Resolve customer issues on first contact where possible
  • Escalate complex queries to the appropriate department when necessary
  • Capture and update customer information on internal systems
  • Maintain detailed records of interactions and transactions
  • Meet daily, weekly, and monthly performance targets (KPIs)
  • Adhere to quality assurance standards and compliance requirements
  • Deliver excellent customer service and build positive customer relationships

Minimum Requirements

  • Grade 12 / Matric certificate
  • Previous call centre or customer service experience (preferred)
  • Strong verbal and written communication skills in English 
  • Good listening and problem-solving skills
  • Basic computer literacy (MS Office and CRM systems)
Highlights
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More info about this ad

Inbound Call Centre Agent has been posted in the Cape Town BPO & KPO category on Locanto.

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