Senior Network Engineer (CCIE) (CPT), Cape Town

ENVIRONMENT:

ANALYSE & solve common and complex network problems through reasoning, troubleshooting, and innovative thinking as the next Senior Network Engineer sought by a dynamic Internet Service & Network Specialist. You will provide advanced Cisco networking support (routing, switching, wireless, security) while maintaining accurate network documentation, diagrams, standards, and HEAT CI records. The successful candidate must have Matric/Grade 12, a valid CCIE Certification with 10-15 years' experience with wireless solutions and support, networking and delivering Network Security Services in a customer-facing environment. You need to be proficient with the following: Cisco, FortiGate, Sophos, Cisco Voice, Switching and layer 2 mastery – VLANS, VTP, Spanning tree, Routing protocols – OSPF, EIGRP, BGP, SSL \ IPSEC and SDWAN Orchestration.

DUTIES:

• Provide advanced Cisco networking support (routing, switching, wireless, security).
• Perform day-to-day network operations, troubleshooting, and performance tuning.
• Assist with multi-vendor networking and security environments when required.
• Participate in Cisco solution design, installations, upgrades, and project implementations.
• Maintain accurate network documentation, diagrams, standards, and HEAT CI records.
• Manage and coordinate service requests, incidents, and escalations, ensuring SLA compliance.
• Support the pre-sales and commercial teams with Cisco proposals and scoping.
• Focus on the maintenance of customer ICT networks as part of IT Managed Services offerings provided to customers.
• Support functions extend from testing and troubleshooting problems to regular maintenance.
• Contribute high-level support such as strategic planning of network upgrades and high-level network performance analyses - 50% Operations, 30% Projects, 10% Training and 10% Admin.

KPAs –

• The role is essential to strengthening Cisco capability in the Western Cape, ensuring the business can effectively support, grow, and retain its Cisco customer base. A dedicated Cisco skilled resource is critical for consistent, high-quality service delivery, operational continuity, and maintaining customer satisfaction.
• This position enables the organisation to pursue new opportunities, expand Cisco market share, and meet strategic commitments.
• Replacing the role is necessary to prevent gaps in service delivery, technical capacity, and commercial support for Cisco projects and clients.
• Implementation, maintenance, monitoring, and management of networking infrastructure and capability (hardware and software solutions).
• Analyses and solves common and complex network problems through reasoning, troubleshooting, and innovative thinking.
• Develops and maintains professional working relationships with clients and client end-users in support of the Service Delivery Manager.
• Liaises with 3rd party vendors to resolve escalated incidents, problems, and queries.
• Maintains service and quality levels in accordance with company business standards, processes, and procedures.
• Creates and updates documentation related to installation procedures and troubleshooting of network incidents.
• Communicates (orally or in writing) feedback and technical information to all levels of end-users and customer IT management.
• Punctual, disciplined, and dedicated to effectively executing job requirements while adhering to internal and external HR and IT policies.

REQUIREMENTS:

MUST-HAVE Qualifications –

• Matric \ Grade 12.
• Valid CCIE Certification.

Experience/Skills –

• Experience with Cisco, FortiGate, Sophos, Cisco Voice certification or equivalent.
• 10+ Years' experience with wireless solutions and support.
• 10+ Years' experience with networking.
• At least 10-15+ years' experience delivering Network Security Services in a customer-facing environment.
• Valid Driver's License and own reliable vehicle.
• Switching and layer 2 mastery – VLANS, VTP, Spanning tree.
• Routing protocols – OSPF, EIGRP, BGP.
• Infrastructure Management.
• Next gen Firewalls.
• SSL \ IPSEC.
• SDWAN Orchestration.
• Cloud Management.
• Route Cause Analysis.
• Network Access Control.
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• Technical Translation.
• Change Management.
• Incident Management.
• Vendor Management.

Advantageous –

• FortiGate or equivalent Certification.
• HPE Aruba Networking or equivalent Certification.
• Huawei Certification.

ATTRIBUTES:

• Communication and Interpersonal Skills.
• Self-Awareness and Self-Management.
• Conflict Management and Collaboration.
• Coaching and Developing Others.