Rental Property Portfolio Manager - Atlantic Seaboard, Cape Town

The Rental Portfolio Manager is responsible for overseeing the end-to-end management of a portfolio of residential rental properties, ensuring client satisfaction, legal compliance, financial accuracy, and strong tenant relationships. The role balances strategic insight with hands‑on operational execution, using WeConnectU and Redrabbit as key platforms.

Key Responsibilities Portfolio&Lease Management

Manage all aspects of residential rental properties, including onboarding, inspections, renewals, and terminations

Draft and manage lease agreements, addendums, extensions, and terminations

Coordinate tenant onboarding with welcome letters and pre-occupation documentation

Track lease expirations, notices to vacate, and property turnover timelines

Tenant&Landlord Communication

Serve as the main point of contact for landlords and tenants within your portfolio

Resolve complaints, address maintenance issues, and provide status updates professionally

Maintain clear and consistent communication with clients regarding financials, occupancy, and asset performance

Financial Oversight&Administration

Manage invoicing, recoveries (utilities, levies, rates), deposits, and payment reconciliations via WeConnectU

Monitor arrears and coordinate collection efforts, including letters of demand and legal proceedings where necessary

Prepare investor statements and manage refund processes accurately and timeously

Ensure all financial data is accurately captured, categorized, and reported in compliance with trust account regulations

Maintenance&Inspections

Log and manage all maintenance through Redrabbit, coordinating with vendors for prompt resolution

Track completion, follow up with tenants, and ensure maintenance standards are upheld

Conduct or schedule property inspections at routine, pre-occupation, and exit stages

Compliance&Legal Oversight

Ensure compliance with the Rental Housing Act, CPA, POPIA, and PPRA regulations

Collect and verify FICA documentation for all parties and maintain secure records

Attend AGMs or trustee meetings as a landlord representative when applicable

Coordinate eviction processes where required, including attorney liaison

Reporting&Portfolio Strategy

Deliver regular performance reports to landlords (arrears, occupancy, inspection findings, maintenance status)

Analyze market conditions and advise on rental pricing, tenant retention, and portfolio optimization

Keep agent stock lists up to date and communicate new instructions to internal sales and rental teams

Qualifications

2+ years’ experience in rental property or portfolio management

Hands‑on experience using WeConnectU (or similar PMS) and Redrabbit (or similar maintenance tool)

Strong administrative, reconciliation, and client service capabilities

Excellent communication and conflict resolution skills

Proficiency in Microsoft Excel, Google Workspace, and property CRMs

Sound understanding of rental legislation and trust account management

Valid driver’s license and own vehicle

Registered or in‑progress FFC Certificate in Property Management

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