Service Delivery Project Manager (ISO 27001, SOC 2&IT Security), Cape Town

Service Delivery Project Manager (ISO 27001, SOC 2&IT Security) We are a fast‑growing B2B compliance consultancy supporting startups and scale‑ups through complex information security certifications. Our mission is to help modern technology businesses achieve ISO 27001 and SOC 2 compliance in a way that is pragmatic, human, and effective—without unnecessary bureaucracy.

We work closely with founders and leadership teams, acting as trusted advisors throughout the compliance journey while building scalable delivery practices as the business grows.

Role Overview The Serious Delivery Manager is responsible for running customer compliance projects end‑to‑end and owning the customer relationship throughout implementation. This role coordinates technical specialists to successfully deliver ISO 27001 and SOC 2 certifications, manages timelines and deliverables, and ensures customers pass audits with confidence.

This is a senior, hands‑on delivery leadership role focused on project excellence, customer trust, and people management rather than deep technical execution.

Customer Project Delivery

Own customer compliance projects from kick‑off through successful certification

Lead discovery and kick‑off workshops to understand customer context and constraints

Manage timelines, deliverables, risks, and stakeholder expectations

Coordinate Serious Control Experts delivering technical compliance work

Prepare customers for Stage 2 (ISO 27001) and Type 1 / Type 2 (SOC 2) audits

Act as the primary escalation point throughout the engagement

Customer Relationship Ownership

Serve as the trusted advisor for customers across their compliance journey

Manage scope, change requests, extensions, and commercial discussions

Navigate stakeholder dynamics within customer organizations

Maintain strong relationships beyond certification into ongoing engagements

People&Team Management

Line manage Serious Control Experts across multiple concurrent projects

Allocate work effectively based on capacity and project priority

Coach, mentor, and develop team members

Ensure quality, consistency, and customer satisfaction across all deliveries

ISMS&Audit Coordination

Oversee the setup and operation of customer Information Security Management Systems (ISMS)

Lead gap analysis and process workshops

Coordinate policy, procedure, and control development

Manage relationships with external auditors and certification bodies

Business&Leadership Contribution

Provide input into pricing, scoping, and capacity planning

Contribute to improving and scaling delivery processes

Support hiring and development of future Delivery Managers and Control Experts

Participate in leadership discussions shaping business growth

Required Qualifications

Hands‑on experience running

ISO 27001 implementations

end‑to‑end

3+ years

in customer‑facing delivery or consulting roles

Strong project management skills with complex stakeholder environments

Prior people management or mentoring experience

Excellent written and verbal English communication skills

Comfortable managing distributed teams across time zones

Experience working with startups, scale‑ups, or small businesses

Preferred Skills / Nice to Have

Experience scaling delivery teams in consulting environments

Exposure to managing technical specialists

Confidence handling difficult customer conversations

CISSP, CISA, or similar certifications (experience preferred over credentials)

Strong real‑world understanding of information security practices

Work Schedule

Shifts: Monday to Friday (8 am - 5 pm UK time) / 10 am - 7 pm SAST

Salary: Monthly R34000 to R 50000

Job Details

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Project Management and Information Technology

Industries: Staffing and Recruiting

Location: Johannesburg, Gauteng, South Africa.

#J-18808-Ljbffr