Senior Business Process Engineer, Cape Town

DLK Group | Contract

Senior Business Process Engineer

Cape Town, South Africa | Posted on 24/03/2026

Job Information

Date Opened: 24/03/2026

Job Type: Contract

Industry: IT Services

Work Experience: 10+ Years

Salary: Market related salary

City: Cape Town

Province: Western Cape

Country: South Africa

Postal Code: 7400

Job Description The Senior Business Process Engineer will lead the end-to-end business process engineering function within the Energy Directorate. The role is responsible for analysing, redesigning and optimising business processes across the energy value chain to support the transition towards a modern, sustainable and revenue-resilient energy ecosystem.

The role bridges strategy, operations and technology, ensuring that AS-IS and TO-BE process architectures are aligned with regulatory requirements, data governance standards, revenue models and service delivery objectives.

Key Deliverables

Enterprise Process Architecture Framework (aligned to TOGAF)

AS-IS and TO-BE process maps

Process optimisation and redesign reports

Revenue process improvement framework

Data governance integration model

Process performance dashboards and reporting

Key Responsibilities Enterprise Process Architecture&Design

Lead the development and maintenance of enterprise-wide process architecture

Define and document AS-IS and TO-BE process models across the Energy Directorate

Ensure alignment with enterprise architecture frameworks such as TOGAF

Business Process Optimisation

Identify inefficiencies, bottlenecks and risks in current processes

Redesign processes to improve operational efficiency, service delivery and cost optimisation

Drive standardisation and scalability across functions

Energy Value Chain Process Integration

Oversee process design across key energy functions, including electricity distribution, metering and billing, customer management and Independent Power Producer (IPP) integration

Ensure seamless integration across upstream and downstream processes

Revenue&Commercial Process Alignment

Analyse and optimise processes impacting revenue collection, tariff implementation, billing accuracy and leakage prevention

Align operational processes with evolving energy trading and revenue models

Data Governance&Compliance

Embed data governance frameworks into business processes

Ensure compliance with municipal regulations, energy sector legislation, and audit and reporting requirements

Drive data integrity across systems and reporting structures

Technology Enablement&Process Digitisation

Collaborate with IT and digital teams to align processes with system capabilities

Enable automation and digital transformation initiatives

Ensure business processes are supported by enterprise systems

Stakeholder Engagement&Change Enablement

Engage with executive leadership, operational teams and external stakeholders

Facilitate workshops to validate process designs and improvements

Support change management and adoption of new processes

Governance&Continuous Improvement

Establish process governance frameworks and standards

Implement continuous improvement methodologies such as Lean and Six Sigma

Monitor and report on process performance and outcomes

Requirements Qualifications Bachelor’s Degree In One Of The Following

Industrial Engineering / Process Engineering

Information Systems / Computer Science

Business Science / Operations Management

Postgraduate qualification is advantageous

Experience

8–12+ years’ experience in:

Business process engineering and optimisation

Enterprise architecture and process design

Proven Experience In

Large-scale transformation programmes

Public sector, municipal or government environments (strongly preferred)

Experience Within

Energy, utilities, infrastructure or regulated industries (highly advantageous)

Certifications

TOGAF Certification (The Open Group Architecture Framework)

Lean Six Sigma Black Belt and BPM certifications are highly advantageous.

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