Customer Support Team Lead, Cape Town

Are you a hands‑on leader who thrives in fast‑paced environments, knows how to bring out the best in people, and has a passion for service excellence?

Karri, a leading South African fintech platform making school payments easy, safe, and efficient, is looking for a Customer Support Team Lead to help drive performance, uplift our team, and take our customer experience to the next level.

We’re searching for a natural leader who can:

Lead with both authority and empathy, setting a strong example in professionalism and service.

Identify and remedy training or knowledge gaps, ensuring consistent performance across the team.

Coach, train and mentor team members while fostering a positive and motivating work culture.

Take initiative and think on their feet— you're not just a problem‑solver; you’re a solution starter.

Multi‑task with calm confidence, managing team workflow while assisting with escalations and complex queries.

Inspire the team to consistently meet and exceed targets, delivering an exceptional support experience.

Key Responsibilities

Oversee daily operations of the Customer Support team.

Provide ongoing training and development, ensuring skill growth and product knowledge.

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