Tier 3 Platforms Engineer: End User Workspace Specialist …, Cape Town

Kocho City of Cape Town, Western Cape, South Africa

Tier 3 Platforms Engineer: End User Workspace Specialist (Intune/365) Kocho is an equal opportunities employer. We make recruitment decisions based on qualifications, skill set and experiences. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, religious beliefs, or lack thereof, marital status, disability or sexual orientation or any other protected characteristic.

Experience

5 to 7 years of hands‑on experience with Microsoft Intune, Microsoft 365, and related technologies in a senior or specialist capacity.

Role Purpose To serve as the subject‑matter expert (SME) in End User Computing and Microsoft 365, with a strong focus on Intune and the full M365 suite. This role provides technical leadership, handles complex escalations, supports junior staff development, and leads the design, implementation, and management of modern Digital Workplace solutions.

Key Responsibilities

Lead 3rd and 4th line support for End User Workspace platforms.

Resolve complex technical issues and mentor junior engineers.

Drive implementation, optimisation, and documentation of EUW and M365 services.

Collaborate with internal teams and external stakeholders including Microsoft, clients, and vendors.

Ensure governance, security, compliance, and service excellence.

Stay up to date with new technologies and maintain expert‑level technical skills.

Required Skills&Experience

Microsoft Intune– Expert‑level knowledge of security baselines, MDM&MAM setups, across Windows, iOS, Android, macOS and Linux.

Microsoft 365 Suite– Expert‑level knowledge of the full suite, including Microsoft 365 Security&Compliance.

Recognised M365 certifications (e.g. Security Admin, Identity Admin, Teams Voice Engineer, Enterprise Admin).

Deep experience with Azure, automation tools, and tenant‑level configuration.

Strong experience in a large, complex environment (public or private sector).

Proven track record with SLA‑bound support, incident resolution, problem management, and service delivery.

Experienced in upskilling others and knowledge sharing within the team.

Desirable/Advantageous Skills

Active Directory (AD) and Windows Server experience.

Background working with or supporting critical national infrastructure or 24/7 environments.

Seniority Level Mid‑Senior level

Employment Type Full‑time

Job Function Information Technology

Industries IT Services and IT Consulting

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