Senior SERVICENOW Technical Specialist / Architect– Become …, Cape Town

Senior SERVICENOW Technical Specialist / Architect

Become a founding member of a new team for a global SERVICENOW consulting partner in Cape Town. Hybrid work environment. Salary: R900K– R1m. The Client:

Global ServiceNow Consulting&Implementation partner with its new Cape Town office as the hub of ServiceNow operations expertise, supporting client engagements and ServiceNow solutions. The Role:

You will work closely with the Head of Practice and the Head of Operations, taking ownership of the technical delivery of enterprise-level ServiceNow projects. You’ll guide technical engagements, ensure high-quality solution design and delivery, and drive successful outcomes for clients. Your Responsibilities:

Lead ServiceNow Implementations:

Architect and manage the end-to-end implementation of scalable ServiceNow solutions, including ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM. Client Collaboration:

Work closely with business leaders and technical teams to gather requirements and turn them into actionable ServiceNow solutions. Best Practices&Standards:

Champion ServiceNow best practices, ensuring solutions align with both client requirements and long-term platform sustainability. Quality Assurance:

Oversee testing, audits, and review processes for new implementations or existing workflows, ensuring quality and performance standards are met. Mentorship&Leadership:

Provide expert guidance to the team and third parties, encouraging collaboration and technical excellence. Complex Problem Resolution:

Tackle advanced technical challenges, ensuring system stability, performance, and reliability. ServiceNow Instance Ownership:

Co-manage ServiceNow instance in collaboration with the Head of Practice and Head of Operations. Strategic Planning&Development:

Contribute to account and project planning, proposals, and the development of services across the ServiceNow practice. Minimum Requirements:

ServiceNow Expertise:

At least 5 years of hands-on experience in ServiceNow consulting, particularly in ITSM Pro, ITOM, HRSD, APM, and SPM. Certifications:

ServiceNow certifications such as CIS, CAD, and CSA are highly desirable. Architectural Design:

Extensive experience designing scalable and complex ServiceNow architectures. Proven Leadership:

Demonstrated success leading large-scale ServiceNow implementations with a focus on technical and business alignment. Communication Skills:

Strong client-facing communication skills, with the ability to explain complex technical concepts to both technical and executive stakeholders. Team Leadership:

Proven ability to mentor and lead teams in delivering high-quality technical solutions. Industry Knowledge:

Familiarity with investment management applications (e.g., eFront, Intralinks, Simcorp Dimension) is preferred but not required. Seniority Level:

Mid-Senior level Employment Type:

Full-time Job Function:

Information Technology Industries:

IT Services and IT Consulting, Information Services, and Business Consulting and Services

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