Client Service Executive, Cape Town

What will you be doing? Based in Cape Town - South Africa, you will be working as part of the Circana UK Client Service team. The Client Service Executive (CSE) is accountable for achieving high levels of client satisfaction through strong process management skills, flawless planning and execution, and proactive communication. This is a cross‑functional role, working closely with several internal teams as well as being the day‑to‑day contact for the designated client base.

The Client Service Executive role is a fantastic entry‑level position that will give you broad experience across many aspects of the client delivery process. It is a great opportunity for anyone who is looking to build a solid understanding of the foundation of the data production and delivery cycle and to develop an outstanding level of client service.

Job Responsibilities

Deliver excellent client service to maintain high levels of client satisfaction

Update and deliver databases and reports to clients within agreed deadlines, coordinating with wider CIRCANA teams

Perform quality control checks to ensure high quality and accuracy of client deliverables

Build strong relationships with clients by engaging frequently via email and meetings as their initial point of contact for all queries

Build wider product and industry knowledge to support colleagues and deliver the best possible client service

Network and engage with other CIRCANA teams to build strong client‑focused relationships

Inform and contribute to internal client solution review meetings

Measures of Success

Self‑motivated, confident professional

A strong team player who has integrity

Excellent organisation and problem‑solving skills

Great communication and relationship‑building skills

Requirements

2+ years of Client Service, FMCG or Data Management experience

Excellent command of the English language

Excellent verbal and written communication skills

Time‑management skills

Accurate, consistent, team player, flexible

Analytically strong

Proficient in Microsoft Office applications, especially Excel

Core Behaviours

Stay Curious: Being hungry to learn and grow, always asking the big questions

Seek Clarity: Embracing complexity to create clarity and inspire action

Own the Outcome: Being accountable for decisions and taking ownership of our choices

Center on the Client: Relentlessly adding value for our customers

Be a Challenger: Never complacent, always striving for continuous improvement

Champion Inclusivity: Fostering trust in relationships through empathy, respect and integrity

Commit to each other: Contributing to making Circana a great place to work for everyone

Location This position can be located in the following area: Cape Town, South Africa.

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