General Manager– Hospitality | Cape Town, Western Cape | …

Lead a hospitality operation where service excellence, commercial performance, and team leadership are central to success. This opportunity offers the chance to influence operational standards while driving sustainable growth.

The role will oversee hospitality operations across the region, ensuring exceptional client service, operational efficiency, and profitability. You will lead hospitality teams, strengthen client relationships, implement strategic initiatives, and drive continuous improvement across the business.

This position requires a hands‑on operational leader who can balance customer experience, financial management, and people leadership in a fast‑paced environment.

Our client is a leading hospitality and support services organisation with a strong reputation for operational excellence and client‑focused delivery.

What You’ll Do

Lead hospitality operations across the region

Drive business growth and operational profitability

Manage and mentor hospitality teams

Ensure high standards of customer service and client satisfaction

Monitor operational KPIs and identify improvement opportunities

Implement strategic sales and marketing initiatives

Ensure compliance with company and industry standards

Collaborate across departments to improve service delivery

What You Bring

Qualification in Hospitality Management or related field

Minimum 5 years’ experience in a General Manager role

Strong leadership and team management capability

Financial management and budgeting experience

Excellent communication and stakeholder engagement skills

Operational experience within hospitality or services industries

Strong understanding of hospitality best practices

What Success Looks Like

High-performing hospitality operations

Strong client retention and customer satisfaction

Improved operational profitability and efficiency

Motivated and engaged teams

Consistent service excellence across all sites

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