3rd Line Senior Support Engineer (Hyper-V, Exchange, M365) …, Cape Town

ENVIRONMENT:

PROVIDE Hyper-V, Exchange and cloud infrastructure support as your technical expertise as a 3rd Line Senior Support Engineer is sought by a dynamic Internet Service & Network Specialist. Your role will include Hyper-V, Exchange and Microsoft 365 support and proactive management while architecting new solutions and assisting 2nd Line Support Engineers with escalations. The ideal candidate must have Matric/Grade 12, a suitable IT tertiary qualification with Certifications including MCSE, VMware vSphere, MS Hyper-V, MS infrastructure: Active Directory, Exchange, SQL, SCCM. You will also require 10+ years' experience supporting datacentre software in a senior position.

DUTIES:

• Hyper-V support and proactive management.
• Exchange support and proactive management.
• Microsoft 365 support.
• Proactive analysis of system health with in-depth reporting.
• Preventative maintenance.
• Architect new solutions.
• Assist with escalations from 2nd Line Support Engineers.

REQUIREMENTS:

Qualifications –

• Matric \ Grade 12 (Compulsory).
• Tertiary IT qualification.
• Must-Have Certifications – MCSE, VMware vSphere, MS Hyper-V, MS infrastructure: Active Directory, Exchange, SQL, SCCM.

Experience/Skills –

• At least 10 + years' experience supporting datacentre software in a senior position.
• Ability to identify and understand problems and find suitable solutions.
• Conscious of delivering solutions on time.
• Ability to clearly articulate problems and solutions with the technical team.
• Self-managed.
• Own reliable transport and valid Driver's License.

Technologies include (but not limited to) -

• Cloud Services: Azure, M365
• Virtualisation: VMware vSphere, MS Hyper-V
• MS infrastructure: Active Directory, Exchange, SQL, SCCM