Senior Product / UX Designer (AI&CX), Cape Town

Who are we:

We are partnering with a business in the Business Process Outsourcing / Customer Experience (CX) space, so experience within BPO, contact centres or customer support environments is essential for this role.

Who are we looking for: A

Senior Designer

who can bridge product, AI and communication design - someone who thrives on simplifying complex systems into intuitive, user-friendly experiences.

What you will focus on:

Designing digital products (platforms, dashboards, web apps)

Creating user journeys, wireframes and high-fidelity UI

Shaping AI-driven experiences (chatbots, voice interfaces)

Translating technical concepts into clear, engaging design

Contributing to brand, campaigns and investor storytelling

Collaborating with product, engineering and AI teams

What they are looking for:

6–10+ years in product, UX/UI or digital design

Strong portfolio across platforms or SaaS products

Experience simplifying complex systems

Exposure to AI, CX or conversational design is a plus

Confident working in fast-paced, cross-functional teams

What do you need:

6–10+ years’ experience in UX/UI, product or digital design

A strong portfolio showcasing web, platform or SaaS product work

Proven ability to simplify complex ideas into intuitive, user-friendly solutions

Experience designing across both product interfaces and visual communication

Exposure to AI-driven products or conversational design (chatbots, voice) is advantageous

Experience within customer experience (CX), contact centre or high-volume environments is beneficial

Solid understanding of front-end principles (HTML, CSS)

Ability to collaborate effectively with product, engineering and cross-functional teams

Strong communication skills with the confidence to present design thinking

A proactive, solutions-driven mindset with high attention to detail

Comfortable working in a fast-paced environment with shifting priorities

Based in or willing to work hybrid in Cape Town, with some EST time overlap

Cape Town (hybrid) | Some EST overlap required

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