German Customer Support Specialist – Online Retail …, Cape Town
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Cape Town, South Africa
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Last edited: yesterday
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We are hiring German-speaking Customer Service professionals for an international online retail client supporting global customers in Umhlanga, Durban.
Location: Umhlanga, Durban (On-site)
Start Date: 6 April 2026; 30/Jun/26; 31/Aug/26; 31/Oct/26
Salary: R24,000 per month + Benefits
Working Hours: 24/7 Rotational Shifts
- Support German-speaking customers via inbound channels
- Resolve queries related to online retail orders and services
- Deliver high-quality customer experience
- Maintain accurate case records and updates
- German language proficiency (B2–C2 level) – written and spoken
- Good command of English for internal communication
- Matric / Grade 12 qualification (essential)
- Valid South African ID or residence permit
- Previous customer service or call centre experience (retail experience advantageous)
- Strong communication and problem-solving skills
- Ability to work in a fast-paced, customer-focused environment
- Comfortable working rotational shifts (including weekends)
- Basic computer literacy and ability to navigate support systems
- Fully on-site role based in Umhlanga
- Collaborative, multicultural team environment
- Structured training and onboarding support
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Company nameCross Border Talents
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Job positionGerman Customer Support Specialist – Online Retail (Relocation Offered)
German Customer Support Specialist – Online Retail … has been posted in the Cape Town BPO & KPO category on Locanto.
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