Patient Intake & Sales Specialist (Chiropractic & Wellness) …, Cape Town

Patient Intake & Sales Specialist (Chiropractic & Wellness)

Location: Remote, Offshore (South Africa Only)

Schedule: Monday – Friday, US Eastern Standard Time (EST)

Type: Full-time, Exclusive

Salary Benchmark: $1,500 – $1,700 USD / month

Role Overview: The Growth & Intake Engine

We are a boutique, high-growth chiropractic and wellness practice specializing in premium, patient-centered care. Our model combines chiropractic treatment, manual therapy, SoftWave therapy, and targeted rehab for active adults and busy professionals.

We are seeking a Patient Intake & Sales Specialist to act as the primary bridge between our marketing efforts and our clinical team. This is a high-velocity, hybrid role that sits at the intersection of Healthcare Intake and Strategic Sales. You aren't just "booking appointments"—you are an educator and a qualifier. You will own the entire customer journey from the moment a lead clicks or calls, ensuring they understand our value proposition, qualifying them for fit, and securing their commitment with a deposit.

Key Responsibilities

I. High-Touch Lead Management & Outbound Sales

Outbound Execution: Own the lead tracker. You will spend the majority of your time making outbound calls to new email and web form submissions, ensuring a rapid "speed-to-lead" response.

The "Value" Pitch: Build deep value in what our initial appointment includes. You must be able to explain our specific care model (SoftWave, manual therapy, etc.) so that prospects understand why we are a premium choice.

Lead Qualification: Act as the firm's filter. You will hear patient concerns, evaluate if they are a genuine fit for our clinical approach, and proactively "un-sell" or redirect leads that do not fit our practice model.

II. Financial Onboarding & Commitment

Billing & Cost Transparency: Clearly explain our cost structure and the "what to expect" on the first visit. You will handle the objection-handling phase regarding pricing and insurance.

Securing Deposits: Manage the collection of the mandatory $75 new patient deposit. You are responsible for ensuring the appointment isn't just "on the calendar," but is a committed, paid booking.

Show-Rate Mastery: Implement follow-up loops via text and email to ensure high show rates for the clinical team.

III. Operational Support & Documentation

CRM & Scheduling: Maintain 100% data integrity within our CRM (GoHighLevel) and scheduling software (Jane App).

Clinical Liaison: Efficiently relay patient concerns and information to the clinical team so the practitioner is fully briefed before the patient walks through the door.

Growth Participation: Help improve the lead follow-up and onboarding process as the practice scales into a larger facility.

Who You Are

Experience & Must-Haves

Sales-Driven Intake: 3+ years of experience in appointment setting, sales development (SDR), or healthcare intake. You must be comfortable with high-volume outbound calling.

Health/Wellness Literacy: Previous experience in a health-related field (Chiropractic, PT, Fitness, or Wellness) is highly preferred. You need to be able to talk about "movement" and "recovery" with competence.

Elite Communication: Exceptional English with a limited/neutral accent is required for this US-based patient demographic. You must possess a warm, professional, and empathetic "bedside manner" that builds instant trust.

Technical Savvy: Proficiency with GoHighLevel, Jane App (or similar medical scheduling software), and Google Workspace.

Mindset

The "Closer" Spirit: You view an appointment as a sale. You find satisfaction in seeing a lead turn into a committed, booked patient.

Autonomous & Proactive: You don't wait for the phones to ring. You are chasing the web submissions and DMs to ensure the schedule stays full.

Resilient: You can handle objections and "no's" with grace while maintaining your energy throughout the day.

Why Join Us?

Direct Impact: You are the foundational engine of our practice growth, reporting directly to the Founder.

Strategic Growth: Help a boutique practice transition into a larger space and scale its impact.

Stable Partnership: Join a team that values high-level performance and long-term professional commitment.