Customer Service Brand Ambassador Expert (Boomerang BAE), Cape Town

Our client is a well-known and reputable South African brand, and we are looking for passionate, customer-focused individuals to join our team as Boomerang BAEs (Brand Ambassador Experts).

As a Boomerang BAE, you will represent the brand across an omni-channel environment, delivering exceptional service to South African customers while living our Boomerang values of professionalism, respect, integrity, being target-driven, and having fun while we win.

World-class and rewarding training is provided by our highly skilled trainers, empowering individuals who are hungry for growth to take ownership of their careers and unlock exciting development opportunities.

As a Boomerang Brand Ambassador Expert, you will:

• Deliver outstanding customer service across multiple channels including calls, emails, and multimedia chats
  
• Act as a trusted brand ambassador, ensuring every interaction reflects the brand’s values and tone
  
• Professionally handle customer queries, concerns, and escalations, aiming for effective first-time resolution
  
• Multitask efficiently in a fast-paced, high-volume environment
  
• Consistently meet and exceed service and performance targets
  
• Work collaboratively while maintaining high standards of integrity, accountability, and respect
  

To be successful in this role, you must have:

• A minimum of 12 months’ experience in a similar customer service role (local or international clientele)
  
• Excellent verbal and written English communication skills
  
• Proven experience working in an omni-channel environment (calls, emails, chats)
  
• Experience handling customer escalations
  
• Strong multitasking and problem-solving abilities
  
• A friendly, professional, and “can-do” attitude
  
• Matric / NQF Level 4 qualification
  
• A clear criminal and credit record
  
• Experience working shifts on a 7-day rotational schedule
  
• Flexibility and reliability, including willingness to work weekends
  

• Shifts are rostered Monday to Sunday, between 08:00 and 22:00
  
• Weekend work is required as part of the rotational schedule
  

What you can expect as a Boomerang BAE:

• Comprehensive paid training to set you up for success
  
• Career growth and internal development opportunities
  
• Exposure to a top-tier South African brand
  
• A supportive, energetic culture that values performance and fun
  
• Being part of a company that truly lives its values:
  
  Professionalism | Respect | Integrity | Target-Driven | Fun
  

If you’re ready to represent a leading brand, grow your career, and become a true Boomerang Brand Ambassador Expert, we’d love to hear from you.