Senior Business Process Engineer, Cape Town

Job Description

Senior Business Process Engineer – Energy & Utilities
The Senior Business Process Engineer will lead the end-to-end business process engineering function within the Energy Directorate. The role is responsible for analysing, redesigning and optimising business processes across the energy value chain to support the transition towards a modern, sustainable and revenue-resilient energy ecosystem.
The role bridges strategy, operations and technology, ensuring that AS-IS and TO-BE process architectures are aligned with regulatory requirements, data governance standards, revenue models and service delivery objectives.
Key Deliverables
Enterprise Process Architecture Framework (aligned to TOGAF)
AS-IS and TO-BE process maps
Process optimisation and redesign reports
Revenue process improvement framework
Data governance integration model
Process performance dashboards and reporting
Key Responsibilities
Enterprise Process Architecture & Design
Lead the development and maintenance of enterprise-wide process architecture
Define and document AS-IS and TO-BE process models across the Energy Directorate
Ensure alignment with enterprise architecture frameworks such as TOGAF
Business Process Optimisation
Identify inefficiencies, bottlenecks and risks in current processes
Redesign processes to improve operational efficiency, service delivery and cost optimisation
Drive standardisation and scalability across functions
Energy Value Chain Process Integration
Oversee process design across key energy functions, including electricity distribution, metering and billing, customer management and Independent Power Producer (IPP) integration
Ensure seamless integration across upstream and downstream processes
Revenue & Commercial Process Alignment
Analyse and optimise processes impacting revenue collection, tariff implementation, billing accuracy and leakage prevention
Align operational processes with evolving energy trading and revenue models
Data Governance & Compliance
Embed data governance frameworks into business processes
Ensure compliance with municipal regulations, energy sector legislation, and audit and reporting requirements
Drive data integrity across systems and reporting structuresTechnology Enablement & Process Digitisation
Collaborate with IT and digital teams to align processes with system capabilities
Enable automation and digital transformation initiatives
Ensure business processes are supported by enterprise systems
Stakeholder Engagement & Change Enablement
Engage with executive leadership, operational teams and external stakeholders
Facilitate workshops to validate process designs and improvements
Support change management and adoption of new processes
Governance & Continuous Improvement
Establish process governance frameworks and standards
Implement continuous improvement methodologies such as Lean and Six Sigma
Monitor and report on process performance and outcomes

Requirements

Qualifications
Bachelor’s Degree in one of the following:
Industrial Engineering / Process Engineering
Information Systems / Computer Science
Business Science / Operations Management
Postgraduate qualification is advantageous
Experience
8–12+ years’ experience in:
Business process engineering and optimisation
Enterprise architecture and process design
Proven experience in:
Large-scale transformation programmes
Public sector, municipal or government environments (strongly preferred)
Experience within:
Energy, utilities, infrastructure or regulated industries (highly advantageous)
Certifications
TOGAF Certification (The Open Group Architecture Framework)
Lean Six Sigma Black Belt and BPM certifications are highly advantageous.